Get Information

Bromley Parent Voice aims to empower parents and carers by providing information on essential services.

Here you will find information on services and support for parents, carers and families of children and young people with additional needs and disabilities in Bromley.

This information can also be used as a guide for those working with children and young people with special educational needs and disabilities, including the voluntary sector.

Foreword by Terry Parkin - Director of Education, Care and Health Services

The system for disabled children and young people and those with special educational needs is changing. These changes will happen because of the new Children and Families Bill. The Bill will come into effect in September 2014, subject to parliamentary approval.

National Pathfinders from 20 local authorities, including Bromley and Bexley Pathfinder are leading the way in developing effective approaches to implementing the reforms informing the Children and Families Bill. This includes looking at improved ways to share information about the support that may be available in our area for disabled children and young people and those with special educational needs (SEN) and their families.

Through our SEN and Disability Services the London Borough of Bromley is jointly working with multi-agency partners across the borough to meet the needs of children and young people with additional needs and disabilities. We endeavour to achieve this through early intervention and working together with children, young people and their families to develop the support services needed. We aim to ensure fair access to the relevant specialist services, whilst also ensuring that we continue to develop inclusive access to universal services.

We do hope the information here continues to be a valuable source of information for parents, carers and families. Professionals may also find it useful to help identify the services and support available. The Information aims to provide the most current and up to date information for local and community services and some of the national services that families may be able to access.

Terry Parkin
Director of Education, Care and Health Services
The London Borough of Bromley

General Information

‘Get Information’ provides information for parents, carers and families of school age children and young people with additional needs and disabilities in Bromley. A downloadable Resource Guide is available – click here or further copies can be obtained through specialist support and disability services.

There are two other booklets updated regularly and all guides are downloadable through www.bromley.gov.uk(keyword disabled children) Printed copies of the booklets are also available through the relevant teams.

  • For babies and young children from birth to five: the booklet, Resource Guide for Early Support available to parents and carers of babies and young children with additional needs or disabilities in Bromley, can be obtained through the Bromley Early Support and Complex Needs team, based at the Phoenix Children’s Resource Centre.
  • Special Educational Needs and Disability: a guide to Specialist Support for Children andYoung People in Bromley, which also provides details of Bromley School provision for children with additional needs or disabilities.

If you wish to have an informal discussion about the services detailed here, please do contact the relevant professional for support and advice, or for signposting to the services you require contact;

Pelin Ahmet, Specialist Information Officer
Tel: 020 8313 4511
Email: pelin.ahmet@bromley.gov.uk

Kay Moore, Parent Representative and Parent Participation Officer
Tel: 020 8776 3170
Email: kay.moore@phoenixsch.org.uk

General Information – The Bromley Local Offer

The Local Offer includes information on the services and support that the local authority expects to be available locally for children and young people.

General Information – The Bromley Local Offer

The Bromley Local Offer Website

The Bromley Local Offer – Calendar of Events

General Information – National Early Support Programme

Early Support is a core partner supporting the new Special Educational Needs and Disability reforms and is a key approach to meeting the needs of the disabled children, young people and their families.

Read more here to find more information, downloadable resources etc.

Overview of Services

Bromley’s Special Educational Needs and Disability Services is organised through three teams offering a wide range of support and services who work closely with commissioning and the Disabled Children’s Team to provide integrated services for children and young people with special educational needs and disabilities. These are: Special Educational Needs Services, Specialist Support and Disability Services and Inclusion Support Services.

Community Services

You will find here information on Community services in Bromley.

Community Health Services

You will find here information on Community Health services in Bromley.

Read more

Activity Holidays and Summer Camps

You will find here information on Activity Holiday and Summer Camps available.

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Benefits you may be entitled to receive, including Support & Equipment

You will find here information on benefits you may be entitled to receive. Some of the benefits are dependent on income and whether a couple or single parent is in employment and/or not in receipt of other benefits.

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Educational Grants

You will find here information on Education Grants available.

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Information, Advice and Support Service (IASS - formerly Parent Partnership) - Supports Parents of Children with SEN

Information, Advice and Support Service (IASS) offers impartial information, advice and support for parents of children with special educational needs (SEN) as well as providing information and advice for parents of all children (regardless of SEN) on their child’s transition from primary school to secondary school.

  • is free, impartial and confidential.
  • supports parents/carers to make the right choices for their children.
  • tries to prevent difficulties developing into disagreements between families, schools and the Local Authority.

For further information please visit –

Information, Advice and Support Service (IASS)
Information, Advice and Support Service (IASS) Leaflets

Local Leisure and Social Activities

You will find here information on Local Leisure and Social Activities available. For further information regarding activities and places to visit Bromley’s on-line directory of community and voluntary services: www.infobromley.org

To find your local leisure centre, go to; www.bromleymytime.org.uk

Please also look at Bromley Parent Voice Events page which gives dates and times of activities.

Read more

Local Support Available - Voluntary Sector Organisations

You will find here information on Local Support available in Bromley. Some of Bromley Voluntary Sector partners are supported by grants from the London Borough of Bromley.

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National Support Available

You will find here information on National Support available.

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Practical Support For Families

You will find here information on Practical Support for Families.

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Short Breaks & Respite

Short Breaks for disabled Children and Young People and their Carers

Short Breaks are offered by the London Borough of Bromley to support disabled children and young people and their families.  From April 2011, all local authorities have a duty to provide short breaks and have the Short Break Services Statement published by October 2011.

Short breaks provide opportunities for disabled children and young people to have enjoyable social experiences as well as providing a valuable break for their parents or carers. Short breaks can enhance social development and reduce social isolation. Short breaks include day, evening, overnight or weekend activities and take place in the child’s own home, the home of a carer, a residential or community setting.

We regularly consult with disabled children and young people and their parents and carers to ensure that services meet their needs.

http://bromley.mylifeportal.co.uk/social-care-local-offer.aspx

Useful Links

Specialist Support and Disability Services – Care Team

Bromley Short Breaks

Suppliers of Specialist Equipment

You will find here information on Suppliers of Specialist Equipment.

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Support from Charitable Organisations

There can be difficulties for all parents when raising child, but for the most, parents of disabled children will have many more factors to consider when juggling their parenting roles, which can be a full-time job. This can sometimes mean that there is only one income within the household and many families may struggle to make ends meet. Charity organisations have been set up to give advice and support, and supplement some of the shortfalls and financial difficulties that some of us may face without the additional assistance. Most of us have all at some time given to charities and still continue to support such worthy causes.

You will find here information on Support from Charitable Organisations.

Read more

Toolkits

You will find here toolkits to ensure you understand processes, jargon busters, examples of letters, templates.

Parent SEND Toolkit

Look here to find links to documents which will help you understand the new SEND (Special Educational Needs and Disability) Reforms.

Edward Timpson Open Letter to Parents

Family Guide to SEND

Thinking about Outcome

Handling meetings

Independent Support : Questions and Answers

The SEND Reforms : what parent carers need to know and what they need to do

Sharing Ideas

Look here to see some great ideas and strategies parent/carers have shared at our Workshops.

SALTS
A great visual to help a child or young person to think about their actions.

Understanding the Jargon

Keeping up with all the abbreviations and acronyms can be confusing so here is a glossary of some that you may come across.

Glossary of Acronyms – A Jargon Buster

Working Rights for Parents and Carers

You will find here information on Working Rights for Parents and Carers.

Read more

Useful Websites and Other Resources

Here you will find a large number of links to local and national organisations and bodies that you may find useful.

Read more

Contact Details

The Specialist Support and Disability Service working to improve services for children and young people with disabilities and their families by the London Borough of Bromley.

The London Borough of Bromley

Education and Care Services Civic Centre
Stockwell Close Bromley
BR1 3UH
Tel: 020 8464 3333
www.bromley.gov.uk

Specialist Support and Disability Services

Phoenix Children’s Resource Centre

40 Masons Hill
Bromley
BR2 9JG
Tel: 020 8315 4741/49
Fax: 020 8466 8855

Hawes Down Centre

Hawes Lane
WestWickham
BR4 9AE
Tel: 020 8776 3160
Fax: 020 8777 1914

Inclusion Support Services

Griffins

LovibondsAvenue
Orpington
Kent
BR6 8ER
Tel: 01689 889 851
Fax: 01689 889 865

Special Educational Needs Services

Bromley Civic Centre
Stockwell Close
Bromley
BR1 3UH
Tel: 020 8313 4488
Fax: 020 8313 4145

Bromley Healthcare

The Phoenix Children’s Resource Centre

40 Masons Hill
Bromley
BR2 9JG
Tel: 020 8466 9988
Fax: 020 8466 8855

Community Provider Unit

Children andYoung People Beckenham Beacon
379 Croydon Road
Beckenham
Kent
BR3 3QL
Tel: 01689 866548
Fax: 020 8289 3242

Complaints, Comments, Compliments

How to complain

  • Verbally to any employee of the Special Educational Needs and Disability Services
  • In writing to the Complaints Officer c/o: CSC Complaints, Bromley Civic Centre, Stockwel Close, Bromley BR1 3UH

Website: www.bromley.gov.uk

By phonetotheComplaintsOfficer:02084617644

By email to the Complaints Officer: cypsocialcarecomplaints@bromley.gov.uk

You can also get help from;

  • Your nearest CitizensAdvice Bureau (CAB):
    Beckenham & Penge 020 8778 0921
    Bromley 020 8315 1940
    Orpington 01689 874 185 or 01689 827 732
    www.bromleycab.org.uk
  • Local Government Ombudsman (Advice Team): Tel: 0300 061 0614
  • Web: www.lgo.org.uk
  • Your local councillor will also support you make a complaint.

Disclaimer

All information and contact details were updated at the time of print September 2013. Government legislation at that time was reflected, however, it should be recognized that this may change during the period covered by this booklet. Please note that any products or organisations included on this website are not recommended or endorsed by Education and Care Services.

This information is written for parents and carers of children and young people with additional needs and disabilities living in the London Borough of Bromley. Professionals working with children, young people and their families may also find it useful.

It is designed to enable individuals to find out what is available as a means of support and to access services available, both locally and nationally, more easily and directly.This is by no means a definitive guide to provision and services and we recommend you contact the service or organisation directly for further information.

It must be pointed out, however, that not all services are available or appropriate for every child, parent or carer. Some services are available only to children who have been assessed and referred by a professional.

The information is not a substitute for contact between parents/carers and professionals, but should be viewed as a working tool to supplement them.