Ofsted/CQC inspection framework published

15:30 03 May in National News

The Framework and Guidance for Inspectors has been published by the DfE and can be found at the following links:

User journey mapping research report published

The SEND reforms put children and families at the heart of the SEND system, and local areas are working hard to make this a reality. To support local areas to do this, on 25th April the Department for Education published the user journey mapping research report and website at

Local areas can use user journey mapping to get in-depth feedback from children and young people with SEND and their families, and use this to improve the services they provide. To demonstrate this technique, the DfE funded this research project in four LAs.

Researchers measured satisfaction at five stages of the EHCP process, then carried out 92 in-depth interviews with parents, children and young people to establish what caused more or less satisfaction, and held workshops with over 120 LA practitioners.

The report and website set out the findings of this research, as well as providing guidance for LAs on how to carry out similar research. The website also contains videos showing what parents in the four areas did and didn’t like for each step of their EHC journey, family case studies and examples of how services they liked were delivered.

The website will continue to be updated over the next 12 months, and the research team are keen to hear about other examples of local provision that reflect co-production, multi-agency working and successful processes – you can get in touch with them here.

The press notice is on the Department for Education pages of the GOV.UK website at: The policy document which includes information on how to apply for funding can be found here:


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